Privacy Policy

1) Information We Collect

Depending on your engagement with us, we may collect:

• Contact details – name, phone, email, billing/delivery address.
• Booking details – event dates, locations, schedules, service requirements.
• Payment & invoicing – processed via secure third-party providers.
• Media content – photos/video/audio captured during services.
• Website usage – IP address, device, browser, pages viewed, referrers.

4) Legal Basis for Processing

We process your information where one or more apply:

• Consent you provide to us.
• Contract – to perform or enter into an agreement with you.
• Legal obligation – to comply with SA law and regulations.
• Legitimate interests – to operate, improve and secure our services.

6) Security & Storage

We implement reasonable technical and organisational measures to protect personal information, including secure systems, access controls, and backups. Only authorised personnel access data for legitimate purposes.

No system is 100% secure. If we experience a data breach that may pose a risk to you, we’ll take steps required by POPIA to notify affected parties and the Information Regulator where applicable.

8) Cookies & Analytics

We use cookies and similar technologies to operate our website, remember preferences, and analyse traffic. You can control cookies via your browser settings; disabling certain cookies may affect site functionality.

2) How We Collect

• Directly from you – when you enquire, book, or communicate with us.
• From services we deliver – media captured during projects.
• Automatically – via our website, cookies and analytics tools.
• From third parties – where you ask us to coordinate (e.g., venues, organisers).

3) Purpose of Processing

• Manage bookings, plan shoots, and deliver services.
• Communicate project details, quotes, and updates.
• Process invoices, payments, and accounting.
• Showcase our work (with consent and/or where lawful).
• Comply with legal and regulatory requirements.
• Improve website performance and user experience.

5) Sharing & Disclosures

We do not sell your personal information. We may share it with:

• Service providers (e.g., payment processors, couriers, cloud storage) under confidentiality obligations.
• Authorities when required by law or legal process.
• Partners/organisers if you request or consent to such sharing.

7) Your Rights under POPIA

You may exercise the following rights (subject to lawful grounds):

• Access the personal information we hold about you.
• Request correction or deletion of your information.
• Object to processing or withdraw consent.
• Opt out of direct marketing at any time.
• Lodge a complaint with the Information Regulator.

Information Regulator: inforegulator.org.za • Tel 010 023 5200 • Email complaints.IR@justice.gov.za

9) Data Retention

We retain personal information only as long as necessary for the purposes in this policy, or as required by law. When no longer needed, we securely delete or de-identify data.